FAQ

Please don’t hesitate to contact us with your questions.

Monday thru Friday 8:30am to 4:30pm
Saturday 9:00am to 12 noon

After hours call 724-547-2468 and listen to the message for emergency information.

Q: What is included in the price?
A: Your pet’s remains in a temporary urn returned to you in about 24 hours excluding weekends.

Q: Do you have anything else to put my pet’s ashes in besides the temporary urn?
A: Yes, we carry several styles of urns including traditional, wooden memorials, burial urns as well as jewelry.

Q: What forms of payment do you accept?
A: We accept Money Orders, Personal Checks (2 forms picture ID), Visa, MasterCard, Discover, and cash.

Q: Is there an additional charge for “after-hours”, home deliveries, weekends or holidays?
A: Yes, call for details.

Q: When is payment expected?
A: Payment is expected at time of order .

Q: How can I be sure I am getting my pet’s remains?
A: When we receive a pet, the pet is assigned a brass numbered tag. This tag remains with the pet through the entire process. This number coincides with the pet cremation record which states all the owner’s information

Q: How can I be sure it is only my pet’s remains?
A: We have internal forms that we record information such as date, pet’s name, pets weight, duration, and meter usage for each cremation. We also have a state required recorder on our unit which also containers information about each cremation.

Q: Am I allowed to be present during the cremation process?
A: Certainly, but prior arrangements must be made.

Q: It’s been a while since the loss of my pet and I can’t seem to find closure, is there anybody I can talk to?
A: Yes here are some national hotlines and websites:
P&G Pet Care Pet Loss Support Line 888-332-7738

ASPCA National Pet Loss Hotline 877-GRIEF-10

Grief Recovery Hotline 800-445-4808 M-F 9am to 5pm PT

www.pet-loss.net

www.aspca.org/pet-care/pet-loss